Reviews

The check up was timely and informative she answered my questions and was helpful on how to use the cleaner and the use of bluetooth.

I missed my appt earlier in the day. when I came in to reschedule, I was seen anyway. was treated courteously

My son Jimmy went in to have his ears checked for wax build up and to check his hearing. The ladies were so friendly and did a great job.

Very understanding about hearing and professional.

The staff are friendly & very helpful. I would recommend New Sound Hearing to anyone that has a hearing problem & is seeking a solution. Ginny spent a lot of time with me & came up with an answer to hopefully solve my problems with hearing aids!

The girls at New Sound always make my visits pleasant. They are very friendly and helpful.

It was just great found out every thing I needed to know

Ginny was amazing at helping me with my ear buds however I wish I could say the same about the call center. When the call center informed me my technology was ready to pick up, I asked if they could mail them to me as I offered to pay shipping. I was informed that I was the only one that could PICK them up as the office would make sure everything was working properly. I had to take half the day off due to the distance to the shop (I work in Abilene and the office is in San Angelo). I learned once in the office, my husband could have picked them up (he is in San Angelo often). I absolutely enjoy the employees in the office and due wish I was still able to speak with them directly when I have questions or concerns. The call center is impersonal and frankly unaware of the area therefore are only able to give generic answers. Its a sad shame the company chose to take away the customer service once received my office personal that get to know their customers in a way the call center never will.

Nice people, good experience.

The employees are very professional and have a great knowledge of hearing aides. However, this company understaffs which causes long waits, frustration for the clients, and Stress for these Wonderful employees!!

This was my first time visiting New Sound . I found them very professional and friendly. They did a complete hearing test and reviewed the results with me, i was given options on pricing in coordination with my insurance provider. I was impressed and have an appointment to return for a hearing aid fitting in the near future. I have returned for a second and third visit. I am very impressed with the people who work here. They are courteous and professional in what they do. I definitely recommend them for all your hearing needs.