What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Going to NewSound was a pleasant experience. Lynn Kerbow was very knowledgeable and explained everything. The office staff was very friendly and efficient. My hearing aids were ordered today and I know NewSound will take care of me. Thank you!

Suzanne Gilby, on Google

I am very happy with New Sound service vice that I received today. I did not expect to have a hearing test, you employees are very friendly and cour nice always. I will recommend New Sound to anyone I know that needs a hearing assessment.

Thomas Havins, on Google

Our visit with New Sound and the staff was overwhelmingly positive. It was so refreshing to go where we were treated with respect. The staff was extremely efficient with our appointment and the ultimate result was a quality hearing experience for my father. Dr Kirbow was the perfect fit to...

Jim Kafer, on Google

They were very professional as soon as I walked in the door. From my hearing test to explaining everything my test showed and what the results meant. I tried on a pair of hearing aids and I was convinced I definitely have a loss. It was so amazing I just...

Judith Stovall, on Google

I absolutely loved the time that Ginny took to engage with my 90 yr old mother and make her understand the importance of wearing her hearing aids. Both Ginny and Sara were extremely kind, understanding, and helpful. My mother was very comfortable with them.

Sugarland Texas, on Google

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