What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

I can't believe how much better I can hear since I got my hearing aids! It was very easy to schedule an appointment with Kathy and Dr. Kirbow. They worked very well getting me in quickly. Dr. Kirbow explained everything and answered any questions I had. I was very surprised...

Eva Twombly, on Google

From the day that I got my new hearing aids, Lynn has been there to tweak them for better sound until he got them to just where I wanted them to be. The hearing test that he gave me was very comprehensive. He even tested me when I was wearing...

Stephen Sladaritz, on Google

This is a wonderful place to go. Lynn Kirbow will really take care of your hearing needs.

Sharon Kirbow, on Google

The folks in the office were very helpful. Just moved here so it was nice to be able to continue with New Sound.

Mary Lou Knutson, on Google

Thank you and well done to Lynn Kirbow and the Staff at the New Sound hearing Center here in San Angelo. They have provided the best service and have adjusted my hearing aides to where I can hear better than I have in many yrs . After 25+ yrs of...

Steve Whitten, on Google

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