What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This was my first time visiting New Sound . I found them very professional and friendly. They did a complete hearing test and reviewed the results with me, i was given options on pricing in coordination with my insurance provider. I was impressed and have an appointment to return for...

sharon mcclain, on Google

The staff is wonderful and they took care of my issues with my hearing aids being new to wearing them they have helped me so much in getting use to them.

Rosa Hernandez, on Google

Very friendly, efficient, knowledgeable and accommodating.

Donna Hill, on Google

Kathyleen Williams, on Google

The young lady who assisted me is always a pleasure to be arouund. She is always very helpful and knowledgeable.

Elia Luther, on Google

Friendly, courteous, and professional. Really enjoy all my visits.

Wanda Reyes, on Google

They asked questions they answer as best as they can they just need more advanced equipment

Armando Ramon, on Google

Very helpful, great people, great service.

Terry Harris, on Google

Tp Kirktp, on Google

Everyone is so nice and always helpful

Trudy Craig, on Google

All staff is professional and it was a pleasure being instructed by Mrs. Nelson.

Daniel Bales, on Google

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