What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The hearing aid experience was great, testing and explanation of the hearing aids themselves was done professionally, however the people setting up the appointments and doing the reminders are annoying with their constant texting and emailing

Betty Harbin, on Google

I have had a couple of issues with my hearing aids. The stall is friendly and helpful in getting the problem resolved. I have been well pleased with their service.

Linda Gamertsfelder, on Google

When you enter the new sound establishment you are always read it with a smile and they know you by name some of the most nicest people you’ll ever meet very knowledgeable and always willing to give you a helping hand I will highly recommend the new sound hearing here...

Al Ruiz, on Google

I have been using new sound for several years and have always been pleased with with the service and the quickness of being able to have work done on my Devices. Always willing to do what needs to be done to fix any problems

Tim Dewey, on Google

Going to NewSound was a pleasant experience. Lynn Kerbow was very knowledgeable and explained everything. The office staff was very friendly and efficient. My hearing aids were ordered today and I know NewSound will take care of me. Thank you!

Suzanne Gilby, on Google

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